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Terms and Conditions

Welcome to Home-Fix Online! 

Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Website, our mobile application and/or the Services. Your use of this Website, our mobile application and/or the Services constitutes your agreement to follow these Terms and Conditions and to be bound by them. If you do not agree to these Terms and Conditions, do not access and/or use this Website, mobile application or the Services.


Information about us

We are Home-Fix D.I.Y. Pte. Ltd. (“we”, “us”, ”Home-Fix”), a company registered in Singapore. Our company registration number is 200006780Z and our registered office is at 19 Tai Seng Avenue, #06-01, Singapore 534054.


You can contact us by writing to us at


These Terms and Conditions May Change

Home-Fix D.I.Y Pte Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice. Those changes will go into effect on the Last Updated Date shown in the revised Terms and Conditions. By continuing to use the Website or our mobile application, you are agreeing to the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us through this Website or mobile application.


Eligibility of Use

As a condition of your access to and/or use of the Website, you warrant that:

  • you are 18 years of age or older in order to access and/or use the Website;
  • all information given by you on the Website is current, accurate and complete;
  • you accept and comply with these Terms and Conditions; and
  • you will not copy or distribute any part of the Website in any medium without Home-Fix’s prior authorization.

If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Website and using the Services.


Prohibited Activities

You agree and undertake not to:

  • impersonate any person or entity or to falsely state or otherwise represent your affiliation with any person or entity;
  • violate any law or regulation;
  • violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;
  • attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Website;
  • interfere with another’s utilization and enjoyment of the Website; and
  • use or upload any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Website’s data or damage or interfere with the operation of another Customer’s computer or mobile device or the Website;


Contract for sale

You agree to comply with any and all the guidelines, notices, operating rules, policies and instructions pertaining to the purchase of Products through the Website.

Each Order placed by you with Home-Fix is only confirmed when Home-Fix sends you an email to confirm that the Products have been dispatched.


Pricing Policy

All prices published on this website are online exclusives only and not valid for any other sales channel operated by Home-Fix D.I.Y Pte Ltd, unless explicitly mentioned for the specific product.


Orders and Payments

You may place an order with us by completing and submitting the order on the Website. You shall be responsible for ensuring the accuracy of all orders.

By placing an Order, you warrant that you are:

  • legally capable of entering into binding contracts; and
  • you are at least 18 years old.

We reserve the right to accept or decline any and all orders received from or through the Website in our sole and absolute discretion. Our acceptance of your order will take place upon confirmation of payment and a confirmation email is sent to your registered email address with us. We will assign an order number to your Order when we accept your order. Please let us know the order number whenever you contact us about your Order.

Home-Fix will try to deliver within the quoted time frame but such time frame is an estimate only based on availability, normal processing and delivery companies. Accordingly Home-Fix will not be responsible for any delay in delivery. Depending on product availability, delivery usually takes 3 to 5 working days. During peak seasons, delivery can take up to 7 working days.

You agree that subject to availability of Products, Home-Fix reserves the right to deliver the Products in instalments.

The Products are at your risk until delivery. Ownership of the Products will only pass to you when Home-Fix receives full payment including delivery charges (where applicable).

The prices of the Products listed for sale as stated on the Website are specified in S$. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice.

In the event that any Product has been mispriced on the Website, we reserve the right to terminate the Order and notify you of such termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.

Prices are subject to change at any time but changes will not affect any Order that Home-Fix has accepted.

We accept all major credit cards such as Mastercard and Visa.



Delivery charges are priced at S$7 per trip and is free for orders above S$100. Free delivery for orders above S$100 is only applicable for purchases made in Home-Fix Online Website. You may also refer to our FAQs for more details. Delivery charges does not include installations or any other services other than the product itself.

Your Order is processed and dispatched from our warehouse to our local delivery partner within an estimate of 2 working days. Our local delivery partner shall deliver the Product to the address specified in your Order.

In the event that the delivery of your Product is delayed, we will inform you accordingly and the Product will be dispatched after it becomes available.


Defective or Damaged Products

All Products are not to be returned and exchanged except for Products that are defective or damaged upon delivery to you.

You may return a Product within 7 days from the date of delivery of the Product when you

  • receive a faulty or damaged Product
  • receive a product that is fundamentally different in nature from the Product you ordered

After 7 days, Home-Fix shall have no liability to you.

Home-Fix's obligation to you in respect of such notification will be at its option to

  • replace any Product that is defective or damaged; or
  • refund to you the amount paid by you for the relevant Product to the original method of payment.


Liability and Disclaimer

To the extent permitted by law, Home-Fix makes no warranty or representation that any Product will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, or that it will not infringe the rights of third parties.

Home-Fix will not be liable to you for any indirect or consequential loss or damage arising out of any Order, however caused, even if foreseeable.

Nothing in these Terms excludes or restricts Home-Fix's liability for death or personal injury caused by its negligence or for any matter for which it would be illegal for it to exclude its liability.


Intellectual Property

The Intellectual Property in and to the Website and the Materials are owned and licensed by Home-Fix. You may not copy, reproduce, republish, modify, upload, post, transmit, download, broadcast, hyperlinked, transferred or transmitted in any manner or by any means without Home-Fix’s prior written permission.

The Products are subject to copyright laws and protection and are sold to you on the basis that you comply with the provisions of any copyright notices thereon and therein. Under no circumstances shall Home-Fix be liable to you for any of your actions which are in breach of such copyright laws and provisions.

You acknowledge that all trademarks, logos and other intellectual property rights used as part of the Website belongs to Home-Fix or another party. No person or entity may reproduce or use such trademarks, logos or intellectual property in any manner other than expressly authorised by Home-Fix or the relevant third party.


Personal Data

We may collect, use and disclose personal data that you provide to us to supply the Product to you and process your payment for the Product.

You consent to and authorise the use by us of any information provided by you for the purposes of sending informational and promotional e-mails to you. You may subsequently opt out of receiving promotional e-mails by clicking on the appropriate hyperlink in any promotional e-mail.


Matters out of Home-Fix's Control

Home-Fix will not be liable or responsible for any failure to deliver Products you ordered that is caused by any event outside its reasonable control (Force Majeure Event).

Home-Fix's performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and Home-Fix will have an extension of time for performance for the duration of that period.



Returns, Replacements and Refunds: Notwithstanding anything to the contrary, Home-Fix shall only accept returns and grant replacements and refunds on the condition that the items being returned, replaced or refunded were purchased from the Website. Purchases of Products other than the Website are not eligible for returns, replacements or refunds under these T&Cs. For items purchased from our retail stores, please refer to the T&Cs stated on your purchase receipts or you may check in-store with our retail assistants.

No Waiver: The failure of Home-Fix to enforce any right of these T&Cs shall not constitute a waiver of these terms, and such failure shall not affect the right later to enforce these T&Cs.

Third Party Rights: A person or entity who is not a party to these T&Cs shall have no right to enforce or to enjoy the benefit of any term of this agreement.

Governing Law: These T&Cs and any dispute or claim shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Website which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore. 

Severability: If any of these Terms shall be or shall become illegal, invalid or unenforceable in any respect, the remainder of these Terms shall not be affected or impaired thereby, and shall continue in full force and effect as if these Terms were severed from these T&Cs.



Home-fix may amend any content and material on the Website at any time by posting the revised terms on the Website, which shall apply to all Orders placed after such date. Any of the content on the Website may be out of date at any given time, and we are under no obligation to update the Website. We shall not be liable if for any reason the Website is unavailable at any time or for any period. 

If we decide to change our T&Cs for the Website, we will post the revised T&Cs here and, if appropriate, notify you by email. Your continued use of the Website indicates your assent to the T&Cs as posted.

These T&Cs incorporate our Privacy Policy as it may be updated from time to time at Home-Fix Online. If there is any question about our T&Cs or Privacy Policy, please contact us at 6671 9000 for enquiries about our T&Cs and Privacy Policy.


Updated 17 Jan 2018 1500hrs


With regards to Homefix Rentals:

Rental Agreement

 The terms and conditions set out below form part of the Rental Agreement (RA) between Home-Fix D.I.Y. Pte Ltd("Us", “We, “Our”) and the Renter (“I”, "You”, "Your”) to rent the equipment identified in the RA (“Equipment”). “Renter” means the person/company named in the RA as the Renter.

    1. You acknowledge receiving the Equipment from Us:
      1. in a good, clean and perfectly working condition except as specified in the Equipment Details;
      2. with accessories, manuals, tools and any other items specified on the Equipment Details.
    2. We will not guarantee, assume responsibility or make any claims or representations of the performance of the equipment once it leaves Our premises.


    1. You shall only use the Equipment in a careful and proper manner and will comply with all laws, rules, ordinances, statutes and orders regarding the use, maintenance or storage of the Equipment.
    2. You will, at Your sole expense, keep and maintain the Equipment clean and in good working order during the Rental Period.
    3. You shall not in any way repair or service, alter the physical or otherwise makeup of the Equipment.


    1. You agree to return the Equipment to Us:
      1. in the same condition in which You received it;
      2. to the Return Location in the RA by the Return Date and Time in the RA;
  • with all of the items described in Clause 1(1)(b) in good condition.
  1. We must be notified and agree to an extension of the period of rent, in advance of the Return Date. If You fail to return the Equipment to Us by the Return Date and Time, the Equipment will be immediately reported as stolen and applicable fines shall be imposed.
  2. We may take possession of the Equipment without prior demand if, in Our opinion:
    1. it is being used, or has been used, in contravention of any law or of a term of this RA;
    2. it has been mishandled or abused;
  • it has apparently been abandoned;
  1. it has not been returned to us by the Return Date.
  1. You will be responsible for the Equipment and the Rent will continue until We make Our final inspection.


    1. You agree to pay on demand all of the following charges up until return to or recovery by us of the Equipment (whether or not charges are detailed in the RA):
      1. All charges for additional days of rent of the Equipment when the Equipment is returned after the Return Time and Date in the RA.
      2. The full cost of repair of any damage to Equipment and the associated lost in Our income due to the Equipment being in a non-rentable state if the damage is deemed by Us to be caused by You or Your actions.
  • The full cost of reinstatement of loss of Equipment, including the cost of the same or comparable Equipment at the current retail price less any discounts available, and the associated loss in income due to Equipment being in a non-rentable state.
  1. Where You breach any of Your other obligations under this RA – (without limiting any other right We have) such sum as is necessary to compensate Us for Our loss or damage as determined by Us acting reasonably.
  2. All taxes, fees, licenses and governmental charges, together with any penalties or interest thereon, relating to the possession, use or maintenance of the Equipment, plus our administration fee per event.
  3. Where You fail to return any of the items in good condition – the cost to Us of replacing the same.
  • Final charges will be determined after a final inspection by Our representative which will be made as soon as practicable after return to, or recover by Us of the Equipment.


    1. You will make payment of the Rent based on the expected Rental Period, before or upon checkout of the Equipment.
    2. You will pay in full any outstanding charges described in Clause 4 upon the return or recovery of the Equipment.
    3. If You fail to make full payment of any charge due to Us, You agree to pay Us:
      1. interest on all outstanding charges at a rate of 25% per annum. You agree that such interest is a genuine pre-estimate of Our damages. Payments received will be credited firstly against any accrued but unpaid interest;
      2. Our costs of recovering or attempting to recover from Your outstanding charges, including any mercantile agent’s costs, and legal costs on a full indemnity basis.
    4. We will proceed with legal procedures to recover the charges from You if full payment of all charges is not made by You within 14 days of Our issuance of charges.
    5. You authorise Us to charge your credit card above for the agreed equipment replacement, purchase, servicing. You understand that Your information will be saved to file for future transactions on Your account.


    1. The Equipment is and shall remain the exclusive property of Us.
    2. We reserve the right, without prior notification, to change any descriptions or images of, or references to, any products or services on our website, or to limit the order quantity on any such product or service and/or refuse service to you.
    3. You agree to indemnify us harmless from and against any and all losses, injury, damages, claims, demand or liability of any kind or nature whatsoever, including legal expenses, recited to, or arising from the use, transportation, condition or operation of the rented Equipment, and by whosoever used or operated during the Rental Period. This indemnification shall continue in full force and effect during and after the Rental Period for causes arising during the Rental Period.
    4. We are not liable for any indirect, special, incidental or consequential damage suffered by You or any other person due to any breach of this RA by Us, and You release and indemnify Us (including legal costs) from any such claim,
    5. The acceptance and return of the rented Equipment shall not constitute a waiver by Us of any claims that it may have against You, nor a waiver of claims for damage to the rented Equipment.
    6. None of Our rights under this RA may be waived except in writing by one of Our representatives
    7. This RA constitutes the entire agreement between the You and Us, and supersedes any prior understanding or representation of any kind preceding the date of this RA. There are no other promises, conditions, understandings or other agreements, whether oral or written, relating to the subject matter of this RA.
    8. If any part or parts of the RA shall be held unenforceable for any reason, the remainder of the RA shall continue in full force and effect. If any provision of the RA is deemed invalid or unenforceable by any court of competent jurisdiction, and if limiting such provision would make the provision valid, then such provision shall be deemed to be construed as so limited.
    9. Words used in this RA and/or noted on the RA include all genders and singular words include the plural.
    10. You warrant that all information supplied in connection with this RA, whether before or after the date hereof, is or shall be true and correct in all respects and that You will immediately notify Us of any such changes.
    11. Where “You” are more than one person, Your obligations under this RA are joint and several. “Person” includes a company.


    1. We are committed to protecting Your privacy. We collect personal contact information in order to process any application or service You have requested as per our terms and conditions.

 End of Homefix Rental Trems & Conditions


Schedule 1


In these Terms, the following words have the following meanings:

  • “Home-Fix”, "Homefix" “we”, “our” and “us” refer to Home-Fix D.I.Y. Pte Ltd. Our company registration number is 200006780Z and our registered address is at 19 Tai Seng Avenue, #06-01, Singapore 534054.
  • Business Day means any day excluding Saturdays, Sundays and public holidays in Singapore.
  • GST means any goods and services tax chargeable under the Goods and Services Tax Act (Cap.117A).
  • “Order” means any order for Products placed by you through the Website.
  • S$ means Singapore Dollars.
  • “Personal Data” means data that can be used to identify, contact or locate you. It can include:
    1. Your name
    2. Your e-mail address
    3. Your billing address
    4. Your shipping address
    5. Your phone number
    6. Your credit card information
  • “Product” means the products which are available for purchase from the Website and a Product is any one of them.
  • “Services” means services, information and functions made available by us at the Website.
  • “Trademarks” means the trademarks, service marks, trade names and logos used and displayed on the Website.
  • “You” and “Your” refer to the individuals that are of age 18 and above or otherwise under the supervision of a parent or legal guardian.


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