Replacement & Cancellation

What is the return policy for items delivered by Home-Fix?

Please note that you may only return the item if it is defective or damaged. Replacement will be done for items that are defective or damaged.

 

What should I do if the item(s) I received is damaged/defective?

If the item(s) you received is damaged/defective, we are happy to offer you a 1 to 1 exchange.
Please assist us by filling up the “Contact Us” form which can be found under the tab “Customer Care”.
We seek your kind understanding in giving us some time to get back to you and arrange a date for an exchange to be done.

 

What should I do if I received the wrong item?

Due to a mistake made by the person packing the item, it may be possible that you receive an item different from what you ordered. In the unlikely event that this happens, we would definitely do a 1 to 1 exchange for you.

Please assist us by filling up the “Contact Us” form which can be found under the tab “Customer Care”.
We seek your kind understanding in giving us some time to get back to you and arrange a date for an exchange to be done.

 

What should I prepare in the event that there is an exchange of items due to wrong/defective items being shipped?

In the event that there is an exchange of items, please pack the item(s) that you have received in its original package.

Please ensure that the following items are packed together:

  • Order Invoice
  • Items to be packed together in its original package
  • Warranty card (if any) of the items
  • All its accessories
  • User manual
  • Any other item(s) that is in the package

Our courier guy will hand your new package to you, and collect back the wrong package that you have received.

 

Would I be able to cancel my order?

Yes, you may cancel your order within 12 hours after making your payment.

 

How do I cancel?

Please assist us by filling up the “Contact Us” form which can be found under the tab “Customer Care”.
Our customer service will give you a call back to confirm the cancellation.

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