If you are not satisfied with the product you purchased, you may bring it back to the store where you originally purchased from, within the 7 days (from your purchase or delivery). Please provide us with the receipt for the exchange.
Pointers to note:
Our exchange policy is not applicable to cut-to-size items like cable wires, water hoses, contact paper, products not in original packaging, chains, “As It Is” products and custom-made paints from Nippon Colour Creation range.
Corporate Sales /Overseas Exchange Policy
If product received is wrong or faulty, there will be a one to one exchange for the same product. Customer must notify us within 7 days upon acceptance of product through our customer care in the website, email or phone. The exchange will be performed at the same store being purchased. Home-Fix will send the replacement of product upon receipt of the faulty product.
On the other hand, should customer decide to exchange for other products due to their change of mind or preference, he/she will have to notify us through writing within 7 days upon receiving the product. Customer will bear both the return and outgoing freight charges.
All products returned must be in their original packaging and accompanied with our Tax Invoice receipt.
We reserve the right to refuse exchange if the product(s) are not according to our policy set.